How can we help?
Here you'll find answers to the most common questions. If that's not enough, write to us: we reply in person.
Does the person I care for need to know how to use a smartphone?
No. After the initial setup that you do, their phone just shows a heart that says «All good». They don't have to touch anything.
Do I need an Apple Watch?
For advanced features like fall detection, yes — the watch (Apple Watch or Wear OS) makes the difference. The basic information — movement and activity — comes from the phone alone too. On top of that, Tevardo checks that the watch is actually being worn and charged: that's what makes all the other features reliable.
Who can see the data?
Only the people you invite into the circle. The person being cared for chooses what to share and can change their mind whenever they like. We don't sell the data or use it for advertising.
What happens when an alarm goes off?
Tevardo alerts the family in an order you decide. If the first person doesn't answer within a few minutes, it moves to the next. Anyone can reply «I've got this» to stop the chain.
How do I connect the phone of the person I care for?
From the circle, tap «Connect a phone»: a code appears. Open Tevardo on their phone, choose «This is the phone of the person being cared for» and let them scan it. It takes a couple of minutes.
How do I delete my account?
From Profile → Delete account, inside the app. Account and data are permanently deleted. If you're the only caregiver of a circle, the circle is closed.
Is Tevardo a medical device?
No. Tevardo is not a medical device and does not replace professional care or emergency services. In an emergency always call your local emergency number (112 in the EU).
How much does it cost?
You can start free. Family plans with more people and advanced features are on the way.
Write to us at support@tevardo.com — we reply within one business day.