Tevardo Terms of Service

Last updated: 16 June 2026

These Terms of Service (the “Terms”) govern your use of the Tevardo app and the tevardo.com website (together, the “Service”). By using the Service you accept these Terms. If you do not accept them, do not use the Service. These Terms apply together with the Privacy Policy, which forms an integral part of them.

1. What Tevardo is (and what it is not)

Tevardo is a family care tool: it helps a family know at a glance that a loved one is well, and alerts the family members in the “circle” if something might be wrong (for example a prolonged absence of activity or a missed morning check-in).

Tevardo is not a medical device, nor an emergency or rescue service. It does not diagnose, treat or prevent any health condition; it does not replace a doctor's advice, professional care, emergency numbers (in the EU, 112) or life-saving devices. Alerts may be delayed or may not arrive for reasons beyond our control (no network, low battery, the watch not being worn, operating-system limits). Do not rely on Tevardo in life-threatening situations. In an emergency, call the emergency services immediately.

2. Account, roles and circle

To use the caregiver features you need an account, created by signing in with Apple, Google or email. You are responsible for keeping your credentials confidential and for the activity carried out with your account.
The circle brings together the person being cared for and the invited family members. Whoever creates the circle is its organiser.
The person being cared for explicitly chooses what data to share and can withdraw consent at any time. By inviting other people into the circle or adding numbers to the “alert chain”, you confirm that you have their consent to be contacted.
You must be at least 18 to create a circle or take out a subscription. Tevardo is not intended for children under 13.

3. Acceptable use

You agree to use the Service lawfully and in accordance with these Terms. In particular you agree not to: use Tevardo to watch over a person without their consent; enter other people's data without authority; attempt to access accounts or data that are not yours; interfere with the operation of the Service or circumvent its security measures; use the Service for unlawful purposes or in ways that harm the rights of others.

4. Subscription, free trials and payments

Core use may require a paid subscription. The subscription is per circle and is paid by the organiser: the person being cared for and the other members of the circle pay nothing. A monthly and a yearly plan are available, with an introductory free trial (typically 14 days) where offered.

Purchases are made and billed through your store account — the Apple App Store on iOS, Google Play on Android — under the standard terms for auto-renewable subscriptions:

payment is charged to the store account upon confirmation of purchase;
the subscription renews automatically at the same price for the same period, unless auto-renew is turned off at least 24 hours before the end of the current period;
the renewal charge is taken within the 24 hours before the end of the current period;
you can manage the subscription and turn off auto-renew in your store account settings after purchase; cancellation takes effect from the next period;
where a free trial is offered, any unused portion is forfeited when you buy the subscription;
the “Restore purchases” button in the app lets you restore a subscription that is already active on another device with the same store account.

Prices are shown in the app before purchase, in the currency and with the taxes applicable to your country. Any price changes will be communicated and, where required, your consent will be requested; otherwise you may cancel. Refunds are handled by the store (Apple or Google) under their own conditions: to request one, contact Apple or Google.

5. Licence to use

We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use the app on devices you own or control, for personal, non-commercial use only and in compliance with these Terms. You may not copy, modify, distribute, sell or sublicense the app, nor decompile or reverse-engineer it, except to the extent permitted by mandatory law.

For apps downloaded from Apple's App Store, Apple's standard End User License Agreement (EULA) also applies, available at apple.com/legal/internet-services/itunes/dev/stdeula: in case of conflict, the more specific conditions set out here prevail, to the extent permitted.

6. Privacy and data

The processing of personal data, including health-related data, is described in the Privacy Policy. Data is stored on infrastructure within the European Union (AWS, Milan region). The legal basis for health data is the explicit consent of the person being cared for, which can be withdrawn at any time.

7. Availability of the Service

We strive to provide a reliable service, but the Service is provided “as is” and “as available”. We do not guarantee that it will always be available, uninterrupted, error-free, or that every alert will be delivered on time: this also depends on external factors (connectivity, devices, stores, operating systems, third-party providers). We may change, suspend or discontinue features for maintenance, security or product evolution, giving notice where reasonably possible.

8. Warranties and limitation of liability

To the maximum extent permitted by applicable law, we exclude any warranty not expressly stated and are not liable for indirect damages, nor for damages arising from the failure, delay or error in delivering alerts, from unavailability of the Service, or from reliance on the Service for medical or emergency purposes, for which Tevardo is not intended (see point 1).

Nothing in these Terms limits or excludes our liability where this is not permitted by law, including cases of wilful misconduct or gross negligence and the mandatory rights granted to consumers, which remain unaffected.

9. Term and termination

These Terms apply for as long as you use the Service. You may stop at any time and request deletion of your account from the app or by writing to support@tevardo.com; deleting your account does not automatically entail a refund of a subscription, which follows the store's rules. We may suspend or close access in the event of a breach of these Terms or of use that puts the Service or other users at risk.

10. Changes to these Terms

We may update these Terms. The updated version will be published at this address with the new date; material changes will be communicated in the app where appropriate. By continuing to use the Service after an update, you accept the new Terms.

11. Governing law and jurisdiction

These Terms are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction where located in Italy, and the rights provided by the Italian Consumer Code remain unaffected. The European online dispute resolution (ODR) platform is also available at ec.europa.eu/consumers/odr.

12. Contact

For questions about these Terms: support@tevardo.com. For privacy-related requests: privacy@tevardo.com.